MHSA Domain and Competency Model
Domain No. 1: Communication and Relationship Management
1.1 Communicate diverse audiences and sectors appropriate health services management content, both in writing and through oral presentations. Target Level: Competent/Professional*
1.2 Appraise teamwork and effective group process behaviors for achieving organizational and community health goals. Target Level: Competent/Professional*
Domain No. 2: Leadership
2.1 Apply principles of leadership, which include creating a vision, managing change, and guiding decision-making for achieving organizational goals. Target Level: Competent/Professional*
2.2 Appraise collaborative, negotiation and mediation skills to address organizational challenges. Target Level: Competent/Professional*
Domain No. 3: Professionalism
3.1 Integrate ethical professional principles for decision-making process in health care management. Target Level: Competent/Professional*
3.2 Value commitment to lifelong learning and professional service including active participation in professional organizations. Target Level: Competent/Professional*
Domain No. 4: Knowledge of Healthcare Environment
4.1 Analyze health policies and regulations, decision making process and impact in the delivery of healthcare services for improving health population. Target Level: Competent/Professional*
4.2 Critically analyze health-related legal principles, including standards, regulations and risk management. Target Level: Competent/Professional*
4.3 Evaluate relevant healthcare issues and trends, which require changes in health services delivery systems. Target Level: Competent/Professional*
4.4 Apply core management concepts, theories, principles and system thinking perspective in healthcare organizations. Target Level: Competent/Professional*
Domain No. 5: Business Skills and Knowledge
5.1 Apply cost and financial management theories to maintain viable health services organizations. Target Level: Competent/Professional*
5.2 Analyze the effectiveness of organizational culture in furthering an organization’s ability to achieve its vision and goals. Target Level: Competent/Professional*
5.3 Develop organizational strategic plans based on environmental scanning that identify the competitive/market forces that shape the organization. Target Level: Competent/Professional*
5.4 Discuss marketing principles in healthcare management decision making. Target Level: Competent/Professional*
5.5 Apply statistical and quantitative methods in measuring, analyzing, and improving the performance and efficiency of healthcare organizations. Target Level: Competent/Professional*
5.6 Apply economic concepts to the understanding trends of health care sectors and improvement of productivity, access, efficiency and equity of healthcare systems. Target Level: Competent/Professional*
5.7 Articulate concepts principles and legal aspects of human resources management to enhance organizational culture and performance in healthcare setting. Target Level: Competent/Professional*
5.8 Evaluate compliance with best practices and industry standards for patient safety and quality of healthcare services. Target Level: Competent/Professional*
5.9 Evaluate the uses of administrative and clinical health information technology to facilitate decision-making processes in healthcare organizations. Target Level: Competent/Professional*
Domain No. 6: Public Health Skills and Knowledge
6.1 Use epidemiological data and quality indicators as a tool in analysis for decision-making processes. Target Level: Competent/Professional*
6.2 Demonstrate an understanding of social determinants of health in the analysis of the healthcare environment in which organizations function. Target Level: Competent/Professional*
